General terms and conditions
§ 1 Scope
1. Business relationships between Sandra von Gneisenau Salon GmbH, Ottostraße 2, 80333 Munich (hereinafter “Provider”) and corporate customers (hereinafter “Customers”) are governed exclusively by the following General Terms and Conditions in the version valid at the time of conclusion of the contract.
2. Divergent, conflicting or supplementary general terms and conditions of the customer do not apply unless the provider expressly agrees to their validity in writing. This applies even if its validity is not separately objected to in individual cases.
1. Business relationships between Sandra von Gneisenau Salon GmbH, Ottostraße 2, 80333 Munich (hereinafter “Provider”) and corporate customers (hereinafter “Customers”) are governed exclusively by the following General Terms and Conditions in the version valid at the time of conclusion of the contract.
2. Divergent, conflicting or supplementary general terms and conditions of the customer do not apply unless the provider expressly agrees to their validity in writing. This applies even if its validity is not separately objected to in individual cases.
§ 2 Appointments, Conclusion of Contract and Cancellations
1. Appointments can be requested at the provider's premises, by e-mail, by SMS/WhatsApp message, or by telephone. When requesting an appointment, the customer must inform the provider of existing allergies, intolerances and other facts relevant to the provider's performance. In addition, when making an appointment request, the customer must indicate which services from the provider he would like to use.
2. A request for an appointment by the customer does not constitute an offer within the meaning of Section 145 BGB. The customer is only notified of the conclusion of a contract when the provider responds to the customer's appointment request. The provider reacts by sending an email/SMS/WhatsApp message (message) from the provider to the customer. In case of a telephone appointment request, the customer must provide the provider with a valid e-mail address or mobile phone number. In the message, the provider confirms that the requested date is available and also informs the customer of the expected duration of the requested service and its estimated price. The customer's response to the provider's request constitutes acceptance. In the event of an appointment request at the provider's premises, there is no need for a response from the provider in the form set out in § 2 No. 2 p. 2. 2.
3. If a customer is unable to make an appointment, he must cancel the appointment. A cancellation is possible without a form.
a) For appointments that are canceled less than 24 hours before the time of the agreed appointment, there is a cancellation fee of 50% of the time required for the treatment in hours. The provider's billing rate per hour is 80.00 euros. Example: If an appointment duration is 2 hours, there is a cancellation fee of 50% x 2 hours x 80.00 euros = 80.00 euros. The maximum cancellation fee is 100.00 euros.
b) If the customer does not show up on an agreed appointment without prior cancellation, there is a cancellation fee of the full hourly rate in hours for the entire duration of the treatment. Example: If an appointment duration is 2 hours, there is a cancellation fee of 100% x 2 hours treatment x 80.00 euros = 160.00 euros.
c) There is no cancellation fee if circumstances lead to a cancellation that occurred through no fault of the customer. In case of cancellation of an appointment due to illness, the provider must provide the provider with a medical certificate from the customer.
d) In principle, saved expenses and other uses (in particular a transfer of the appointment) as a result of a cancellation in favour of the provider are taken into account by the percentage discount on the cancellation fee. If expenses are saved in exceptional cases, or if the appointment is used otherwise and a credit is created in favour of the provider in excess of the amount which is the difference between the order amount and the cancellation fee owed by the customer, the customer's cancellation fee is reduced to the extent that the cancellation fee and credit together correspond to 100% of the order amount. There is no obligation on the part of the provider to actively promote the use of the appointment for another purpose.
4. If the deadline cannot be met by the provider through no fault of the provider or due to force majeure, the customer will be informed immediately, provided that this is possible due to stored address or contact details. In such a case, the provider is entitled to withdraw from the contract. The statutory rights of withdrawal and termination remain unaffected.
§ 3 Prices and terms of payment
1. Unless otherwise agreed in individual cases, our current prices at the time of conclusion of the contract are based on our price list. The price list includes prices including VAT. The prices listed are minimum prices and may increase as a result of additional costs (such as particularly thick hair) or spontaneous addition of further services. The price list is on our website price list to remove.
2. Invoice amounts are due and payable immediately after performance of the service.
3. Invoice amounts must be paid in cash, by EC or credit card or by presenting a voucher.
4. Offsetting against our claims is only permitted with undisputed or legally established counterclaims.
1. Unless otherwise agreed in individual cases, our current prices at the time of conclusion of the contract are based on our price list. The price list includes prices including VAT. The prices listed are minimum prices and may increase as a result of additional costs (such as particularly thick hair) or spontaneous addition of further services. The price list is on our website price list to remove.
2. Invoice amounts are due and payable immediately after performance of the service.
3. Invoice amounts must be paid in cash, by EC or credit card or by presenting a voucher.
4. Offsetting against our claims is only permitted with undisputed or legally established counterclaims.
§ 4 Liability
1. The provider is liable to the customer in all cases of contractual and extracontractual liability in the event of intent or gross negligence in accordance with the statutory provisions for compensation or reimbursement of futile expenses.
2. In other cases, the provider is only liable for breaches of a contractual obligation whose fulfilment makes the proper execution of the contract possible in the first place and on whose compliance the customer may regularly rely (so-called cardinal obligations). Liability is limited to compensation for foreseeable and typical damages upon conclusion of the contract. In all other cases, the liability of the provider is excluded subject to Section 3.
3. Liability for damage resulting from injury to life, limb or health remains unaffected by the limitations and exclusions of liability in sections 1 and 2.
4. No liability is assumed for the cloakroom, valuables, bags or other items of luggage. The customer must remove jewelry, in particular earrings, before the service is provided by the provider.
4. The place of jurisdiction for all disputes arising from the contractual relationship between customer and provider is Munich.
§ 5 Warranty
1. If a defect appears after the deadline, the customer has the right to a repair to be carried out by the provider. If this fails, the customer is entitled to further warranty rights. The warranty rights expire if, in the event of an obvious defect, the customer does not report the defect to the provider within 14 days.
2. Notifications of defects must be made in writing to be effective.
3. In all other respects, warranty claims are governed by the statutory provisions.
§ 6 Vouchers
1. Customers can purchase vouchers from the provider. A voucher can be redeemed for all services that can be booked with the provider (see § 3 No. 3). The value contained in a voucher cannot be paid out in cash.
2. The claim arising from the voucher expires after three years in accordance with the regular limitation period of Section 195 BGB. The statute of limitations begins at the end of the year in which the voucher was issued.
1. Customers can purchase vouchers from the provider. A voucher can be redeemed for all services that can be booked with the provider (see § 3 No. 3). The value contained in a voucher cannot be paid out in cash.
2. The claim arising from the voucher expires after three years in accordance with the regular limitation period of Section 195 BGB. The statute of limitations begins at the end of the year in which the voucher was issued.
§ 7 Retention of title
The services and goods used in providing the service (such as hair extension products) remain the property of the provider until full payment and settlement of all claims made by the provider against the customer.
§ 8 Children's room
1. There is a separate room in the provider's premises which is available for children to stay during the provision of services by the provider to the customer (children's room).
2. Staying in the children's room does not result in a care contract between the provider and the customer. The customer's supervisory obligation (Sections 1626, 1631 BGB) is not transferred to the provider.
3. In the event of a violation of the supervisory obligation, customers are liable for damage caused by the child, in accordance with legal regulations.
4. Claims by the child against the provider in accordance with the principle of contract with protective effect in favour of third parties are excluded.
§ 9 Data protection
The personal data transmitted to the provider is collected, processed and stored exclusively for the purpose of the service to be provided. The data will not be passed on to third parties without the customer's written consent. If the customer withdraws, the data will be deleted immediately by the provider.
§ 10 Final Provisions
1. Insofar as the contract or these general terms and conditions contain regulatory gaps, those legally effective regulations are considered agreed which the contracting parties would have agreed in accordance with the economic objectives of the contract and the purpose of these general terms and conditions if they had known the regulatory gap.
2. The place of fulfilment for the agreed services is the provider's registered office at Ottostraße 2, 80333 Munich.
3. The laws of the Federal Republic of Germany apply to these general terms and conditions and the contractual relationship between the customer and the provider.
4. The place of jurisdiction for all disputes arising from the contractual relationship between customer and provider is Munich.